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    FAQ

    1. What types of automotive spare parts and accessories do you offer ?
      We offer a wide range of automotive spare parts and accessories, including but not limited to engine parts, electrical components, braking systems, suspension parts, transmission parts, and more.
    2. Are you parts are genuine OEM (Original Equipment Manufacturer) or aftermarket?
      We offer a mix of genuine OEM parts and high-quality aftermarket parts from reputable manufacturers. Each product listing specifies exact brands.
    3. How can I be sure that the part will fit my vehicle?
      We provide compatibility information for each part, including make, model, year, and specific notes when necessary. Additionally, our customer service team is available to assist you in finding the right part for your vehicle.
    4. How to search by VIN/Frame number of the car?
      Using a VIN number or Frame code you will find a general catalogue for your car model. You can find the part number of parts and accessories.Example for VIN code: SALLSAA548A142960.Once you have entered the catalogue for your VIN/Frame, you can set the manual search on the categories, subcategories, part number and correct part
    5. How to search by part number of parts and accessories?
      If you have exact part number, you can search the part in search box using part number. It will help to find the correct part.
    6. How to track and trace your orders?
      Click on the Order tracking link, and input the shipment tracking number
    7. Do you offer international shipping?
      Yes, we offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please contact us for more information about international shipping options.
    8. What payment methods do you accept?
      We accept major credit cards and other secure payment methods. All transactions are processed securely to ensure the safety of your personal information.
    9. Do you offer any warranties on your parts?
      Product warranty is offered by the manufacturers, and the details will be provided on the product package. If you encounter any issues with a part covered by a warranty, please contact our customer service team for assistance.
    10. What are the different shipping method available?
      We use only well-known and trusted courier companies as DHL, First Flight & Emirates Post etc. Upon choosing your delivery address you will be able to get a choice of different shipping method and prices. Each shipment has its own tracking number, which assures timely tracking and delivery of your goods.
    11. How can I cancel my order after it has been placed?
      Please refer the detailed Cancelation Policy provided in the website
    12. How can I refund for cancellation of an order?
      Please refer the detailed Refund Policy provided in the website.
    13. Who pays customs duties/ country or regional VAT/ Administrative fee?
      Buyer is responsible to pay any duties / taxes / fees / admin fee or any related fee to your shipment, what may applicable in destination country, Wheelandparts.com does not hold any responsibility.
    14. How can I contact customer support if I have more questions?
      Our customer support team is available via email & phone provided in the customer care section during business hours. We are here to assist you with any questions or concerns you may have.
    15. What if I receive the wrong part or it doesn't fit?
      If you have received the wrong part or it doesn't fit your vehicle, you can return it as per the Return policy. Please refer to our Return policy for more details.
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